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Please use the form below for

Support & Assistance

Our customer service team work all sorts of weird hours, just like our customers ask for help at any time of day! That's cool with us - but please allow us 24 hours to get back to you. 

Address

Basement, 109 Edward Street
Brisbane City, Queensland Australia.

(We're moving to our new Distillery soon!)

Email

hello@qstill.com
cs@rumschool.co

Phone

We do not offer phone support at this time

Social Media

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(We can not offer support on social media)

You have already submitted a support request, we'll get back to you soon.

Our Terms & Conditions

TERMS AND CONDITIONS

ABOUT THIS WEBSITE

  1. This website is published by QUEENSLAND DISTILLERY PTY LTD ACN  ABN 50 655 696 281 trading as Queensland Distillery, Captain Moreton®  (“Queensland Distillery”), Queensland Liquor - Artisan Producer Licence 230779

  2. Your use of www.qstill.com or www.queenslanddistillery.com or www.captainmoreton.com or www.rumschool.co (“website”) is subject to these terms and conditions of use (“Terms of Use”). All services provided by Queensland Distillery, including any services provided through this website, are governed at a minimum by these Terms of Use and by all of the policies of Queensland Distillery published on this website from time to time ("Policies"). If you do not accept these Terms of Use and the Policies, you must refrain from using this website.

  3. If you use this website or undertake any activities through this website, you will be deemed to have read, understood, and accepted these Terms of Use.

DEFINITIONS

In these Terms of Use:

  • “Authority“ means any government, semi-governmental, statutory, administrative, fiscal or judicial body, department, commission, authority or tribunal;

  • “Buyer“ means you, a purchaser or potential customer of Goods from Queensland Distillery through the website;

  • “CC Act“ means Competition and Consumer Act 2010 (Cth);

  • “CC Act Implied Term“ means, in respect of any sale or supply of Goods by Queensland Distillery to the Buyer, any term, condition, consumer guarantee or warranty, for the benefit of the Buyer, implied by or arising under the CC Act in relation to that sale or to the supply of those Goods, or otherwise implied by any similar written or unwritten Law of any State or Territory of Australia;

  • “Claims“ includes actions, suits, causes of action, arbitration, debts, dues, costs, claims, demands, interest, verdicts and judgments at Law or in equity or arising under the provisions of statute;

  • “Due Date“ means, in respect of a sale of Goods by Queensland Distillery, the date the Buyer places an order on the website.

  • “Goods“ means the products and services provided by Queensland Distillery, the subject of an order placed by the Buyer with Queensland Distillery and accepted by Queensland Distillery and “Good“ means any one of them;

  • “GST“ means the tax imposed or sought to be imposed by the GST Acts;

  • “GST Acts“ means A New Tax System (Goods and Services Tax) Act 1999 and related imposition Acts of the Commonwealth;

  • “Indirect or Consequential Loss“ includes lost revenues, lost profits, lost business, lost goodwill or anticipated savings, incidental, indirect, consequential, special, economic or punitive damages whether arising from or in connection with any breach of contract, negligence or any other cause of action in connection with or relating to these Terms of Use or any sale or supply of Goods by Queensland Distillery to the Buyer;

  • “Intellectual Property“ means any intellectual or industrial property owned by Queensland Distillery or used in connection with the business of Queensland Distillery, including without limitation:

  • any graphics, logos distinctive brand features, text, icons and the arrangement of them;

  • any patent, know-how, trade mark, service mark, copyright, invention, design, trade secret or confidential information;

  • any licence or the right to use or to grant the use or to be the registered proprietor or user, of any of the foregoing;

  • any computer software licence agreement and maintenance agreements;

  • the trade marks, business names, whether registered or unregistered of Queensland Distillery;

  • any registered domain names of Queensland Distillery;

  • any intellectual property created by contractors or other third parties engaged by Queensland Distillery or a related party of Queensland Distillery and vested in Queensland Distillery by way of agreement; and

  • any other intellectual property or rights whether registered or not used in connection with or forming part of the business of the Queensland Distillery;

  • “Law“ means all statutes, ordinances, regulations, subordinate legislation, by-laws, industrial laws, Australian standards and all orders, directions, codes of practice or requirements of any Authority;

  • “PPS Act“ means Personal Property Securities Act 2009 (Cth);

  • “Price“ means, in respect of Goods agreed to be sold or supplied by Queensland Distillery to the Buyer, the price payable by the Buyer to Queensland Distillery for those Goods, in accordance with the Price List and these Terms of Use;

  • “Price List“ means the list of Goods and prices for those Goods, notified by Queensland Distillery to the Buyer, as current from time to time;

  • “Privacy Act“ means the Privacy Act 1988 (Cth);

  • “Promotional Material“ means any material provided by Queensland Distillery to the Buyer for the purpose of promoting sales of Goods and includes all Intellectual Property in that material;

  • “You“ means the user of the website and includes all Buyers.

INTERPRETATIONS

Unless the context otherwise requires:

  1. references to a party in these Terms of Use include the executors, administrators, successors and permitted assigns of that party;

  2. references to any statute, ordinance or other Law include all regulations and other instruments thereunder and all consolidations, amendments, re-enactments or replacements thereof;

  3. words importing the singular include the plural and vice versa, words importing a gender include other genders and references to a person must be construed as references to an individual, firm, body corporate, association (whether incorporated or not), government and governmental, semi-governmental and local authority or agency;

  4. where any word or phrase is given a defined meaning in these Terms of Use, any other part of speech or other grammatical form in respect of such word or phrase has a corresponding meaning; and

  5. headings included in these Terms of Use are for convenience only and must be disregarded in the construction of these Terms of Use.

WEBSITE CONTENT

  1. Queensland Distillery may, at any time, add or remove content from this website without notice.

  2. Any articles, information or content published on this website must be read subject to these Terms of Use.

  3. Although Queensland Distillery uses its best endeavours to confirm the accuracy of any information published on this website, to the fullest extent permitted by law, you agree that Queensland Distillery cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to Queensland Distillery. You agree to make your own enquiries to verify information provided.

  4. The information, materials and services on or available through this website are provided for general information purposes only. Information is current at the time of first publication. Information provided on and through this website is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service to Queensland Distillery.

  5. This website may feature or display third-party advertising or content. By featuring or displaying such advertising or content, Queensland Distillery does not in any way represent that Queensland Distillery recommends or endorses the relevant advertiser, its products or services. Queensland Distillery will not be liable for any errors in, or for any actions you take in reliance on, any third-party advertising or content. Neither you nor any other person may hold Queensland Distillery liable for any delays, inaccuracies, errors or omissions in respect of any third-party advertising or content, the transmission or delivery of such third-party advertising or content or any loss or damage arising from any of them.

  6. Queensland Distillery may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subject to separate terms and conditions. You participate in any such activities entirely at your own risk. Queensland Distillery does not accept any responsibility in connection with your participation in activities conducted by any other party.

USE OF THE WEBSITE

  1. You agree to use this website only for purposes that are permitted by these Terms of Use, any applicable Law or regulation and/or generally accepted practices or guidelines.

  2. You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.

  3. You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate Law enforcement authorities.

  4. Queensland Distillery may stop (temporarily or permanently) providing access to this website to you, or to guests or members generally, at its discretion and without prior notice to you.

  5. Queensland Distillery may in its sole discretion restrict your access to this website. If Queensland Distillery does this, you may be prevented from accessing all or parts of the website. Queensland Distillery will not be liable to you or any third party for doing so.

  6. As electronic websites are subject to interruption or breakdown, access to this website is offered on an “as is” and “as available” basis only.

  7. Queensland Distillery may impose limits or restrictions on the use you may make of this website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these Terms of Use, Queensland Distillery may withdraw this website, or change or remove website functionality at any time without notice to you.

INTELLECTUAL PROPERTY RIGHTS

  1. You acknowledge that all Intellectual Property, including all intellectual property rights, graphics, logos, trademarks, distinctive brand features, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by Queensland Distillery or a related body corporate of Queensland Distillery, and that these remain the property of their respective owners and must not be used in any manner without the prior written consent of the owner. These intellectual property rights are protected by Australian and international law and nothing in these Terms of Use gives you a right to use any of them.

  2. Nothing contained on this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person. Queensland Distillery makes no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.

  3. You may view this website and its contents for personal and non-commercial use only and subject to the Copyright Act 1968 (Cth) and similar legislation. You may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without the prior written consent of Queensland Distillery or, in the case of third-party material, from the owner of the copyright in that material.

  4. You may not modify or copy the layout or appearance of this website nor any computer software or code contained in this website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to this website.

  5. If you correspond or otherwise communicate with Queensland Distillery, you automatically grant to Queensland Distillery an irrevocable, perpetual, non-exclusive, royalty-free, worldwide licence to use, copy, display and distribute the content of your communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on this website and developing your ideas and suggestions for improved products and services.

  6. The Buyer acknowledges and agrees that all Intellectual Property including in the Goods is owned by Queensland Distillery or a related body corporate of Queensland Distillery, and that the Intellectual Property including in the Goods remains the property of its respective owners and must not be used in any manner without the prior written consent of the owner. The Intellectual Property rights are protected by Australian and international law and nothing in these Terms of Use gives the Buyer a right to use any of them.

  7. Title to the Intellectual Property shall at all times remain with Queensland Distillery and nothing contained herein or permitted pursuant to these Terms of Use shall confer upon you any right or property or interest in the Intellectual Property.

  8. You acknowledge that to the extent permissible by law, the Intellectual Property is the exclusive property of, and is owned by, Queensland Distillery, if the Goods are transformed or mingled with other goods.

  9. You must not at any time, without the prior express written consent of Queensland Distillery, apply for registration of any patent, business name, trademark, company name or domain name which includes the Intellectual Property or any part of the Intellectual Property or is substantially similar to the Intellectual Property.

LINKS TO OTHER WEBSITES

  1. This website may contain links to other websites, content or resources, which are owned or operated by third parties. These linked websites are not under the control of Queensland Distillery and Queensland Distillery is not responsible for the operation, availability or content of any linked website or any link contained in a linked website. Queensland Distillery provides these links to you for convenience only and the inclusion of any link does not imply an endorsement by Queensland Distillery in relation to the linked website. You access linked websites at your own risk. Subject to law and any non-excludable rights, Queensland Distillery disclaims all warranties, express and implied, as to the accuracy, value, legality or otherwise of any materials or information contained on linked websites. You should carefully review the terms of use and privacy policies of all websites belonging to other parties that you visit.

  2. Queensland Distillery reserves the right to prevent third parties from linking to this website.

SECURE DATA AND TRANSMISSIONS

  1. Given the nature of the internet, Queensland Distillery cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and Queensland Distillery does not warrant that your access to the website will be uninterrupted, error-free or that any defects will be corrected. Whilst Queensland Distillery and its third parties take precautions to protect information, Queensland Distillery does not warrant and cannot ensure the security of any content or information you transmit via the website. You, therefore, use the website at your own risk. However, once Queensland Distillery or its third party receives your transmission, Queensland Distillery and its third parties will take reasonable steps to preserve its security.

  2. You must take your own precautions to ensure that the process which you use to access the website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, neither Queensland Distillery nor its third parties will accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this website, any website or any linked website.

DISCLAIMER

  1. Queensland Distillery makes no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this website or to the availability, functionality or performance of such any information, content, materials or products, except as otherwise provided under any applicable law.

  2. Queensland Distillery does not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside its control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor does Queensland Distillery accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website. To the maximum extent permitted by law, Queensland Distillery disclaims any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.

  3. The use of the information on this website is at your own risk. To the extent permitted by law, Queensland Distillery excludes all liability in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third-party claims. If any liability is not able to be excluded by law, Queensland Distillery limits its liability to the re-supply of the relevant information, goods or services.

  4. Nothing in these Terms of Use excludes, or is intended to exclude or limit, any rights which you may have under the CC Act.

INVALIDITY

If the whole or any part of a provision of these Terms of Use is void, unenforceable or illegal in a jurisdiction, it is severed for that jurisdiction. The remainder of these Terms of Use have full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected.

COOKIES

Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).

USE OF YOUR INFORMATION AND MATERIAL

Queensland Distillery appreciates any suggestions (“unsolicited ideas”) you may have regarding ways in which this website may be improved or materials which may be added to this website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of Queensland Distillery. Queensland Distillery may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.

GOVERNING LAW AND JURISDICTION

These Terms of Use are governed by and construed in accordance with the law of Queensland, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland, Australia. If any provision of these Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms of Use, which will continue in full force and effect. If you access this website in a jurisdiction other than Queensland, Australia, you are responsible for compliance with the law of that jurisdiction, to the extent that they apply. Queensland Distillery makes no representations that the content of this website complies with the laws of any country outside Australia.

GENERAL

These Terms of Use may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such amendment of these Terms of Use will represent an agreement by you to be bound by the Terms of Use as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms of Use will survive. Reference to “website” includes the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).

ALCOHOL WARNING

Liquor licensing legislation in Australia is state and territory-based:

Queensland: It is an offence to supply liquor to a person under the age of 18 years - Liquor Act 1992.

SALE CONDITIONS

PRE-CONDITION ACKNOWLEDGEMENT

  1. Queensland Distillery is a responsible retailer of liquor and we take our legal responsibilities seriously.

  2. It is illegal for us to sell or supply liquor to a person under the age of 18 years. It is also illegal for you to buy liquor if you are under the age of 18 years, even if you are buying as a gift for someone else, or if you are over the age of 18 years and intend to supply liquor to a minor.

  3. It is illegal for you to falsify your details if you are under the age of 18 years in order to buy liquor from us.

  4. By agreeing to the Terms of Use and submitting an order with us you are confirming to us that you are over the age of 18 years and are legally allowed to buy liquor in Australia.

  5. Orders received through this website are supplied in accordance with the relevant provisions under the liquor licensing laws for each state and territory in Australia.

PRICES AND PAYMENT

  1. Queensland Distillery may replace or vary any Price List from time to time prior to the placement of any order for Goods by the Buyer.

  2. With each delivery of Goods sold or supplied by Queensland Distillery to the Buyer, Queensland Distillery may issue to the Buyer an invoice for: a) the Price of the Goods; b) an amount for GST; and c) all applicable delivery charges, freight, levies, and any other taxes or charges applicable to the supply of those Goods.

  3. The Buyer must pay Queensland Distillery for Goods supplied by the Due Date.

  4. The Price must be paid in cleared funds, by credit card by the Due Date.

PRICING GUARANTEE - FOR WALTER HILL GIN BRAND ONLY

Queensland Distillery is committed to providing our customers with the best value gin in the country. To ensure our customers receive the best possible price, we offer the following Pricing Guarantee:​

  1. Eligibility: This Pricing Guarantee applies to purchases made directly from the Walter Hill Gin website. The offer is valid for seven (7) days from the date of purchase.

  2. Guarantee Terms:

  • If you find a bottle of gin at a lower price than the price paid on our website within seven (7) days of your purchase, we will provide a gift card for the value of the difference.

  • Price Definition: Cost per standard drink basis. On the back of the bottle is the number of standard drinks according to Australian Law. Our bottles contain 17 standard drinks and cost $29.90 delivered. The cost per standard drink is $1.75. For the avoidance of doubt this measure is not calculated using the number of millilitres in a standard serve or bottle.

  • The lower-priced gin must not be on sale as a loss leader, part of a stock clearance, or purchased from a duty-free store.

  • The lower price must be offered by a legitimate Australian retailer, excluding online auction sites and marketplaces.

  1. Claim Process:

  • To make a claim, you must contact us within seven (7) days of your purchase date.

  • You must provide a receipt of your purchase of Walter Hill Gin. and relevant information about the store offering the lower price, including the store name, location, and the price of the gin.

  • All claims must be substantiated with adequate proof of the lower price, such as a catalogue, advertisement, or a photograph showing the price and date.

  1. Exclusions:

  • This guarantee does not apply to products that are on sale as loss leaders, part of stock clearance sales, or sold in duty-free stores.

  • The guarantee is limited to one claim per customer per purchase.

  1. Gift Card Issuance:

  • Upon verification of the lower price and approval of the claim, QDC. will issue a gift card for the value of the difference between the price paid and the lower price.

  • The gift card will be sent to the customer’s registered email address within 14 days of claim approval.

  1. General Conditions:

  • Queensland Distillery. reserves the right to verify the validity of all claims and to reject any claim that cannot be substantiated or does not meet the criteria outlined in these terms and conditions.

  • This guarantee is subject to change or termination at any time without prior notice. Any changes will be posted on our website.

By offering this Pricing Guarantee, Queensland Distillery Co. aims to provide assurance and peace of mind to our valued customers, ensuring they receive the best value for their purchases.

For any questions or to submit a claim, please contact our customer service team at hello@qstill.com

​

DELIVERY, TITLE AND RISK

  1. Title and risk in the products, such as loss and damage, pass to you on delivery or collection, as the case may be.

  2. Queensland Distillery shall not be liable for any loss or damage due to any failure by Queensland Distillery to deliver any Goods promptly.

  3. Delivery dates or times indicated by Queensland Distillery to the Buyer are approximate only and do not constitute a guarantee of delivery or delivery by such date or time. No time of the essence transaction will be considered by Queensland Distillery unless agreed in writing by Queensland Distillery.

  4. Queensland Distillery may, in the sole discretion of Queensland Distillery, delay delivery of any Goods until Queensland Distillery has received payment from the Buyer of all money due by the Buyer to Queensland Distillery in respect of those Goods and any other Goods previously sold by Queensland Distillery to the Buyer. You agree that we may rely on any person who is at the address you gave for delivery, and who takes receipt of your ordered products, as being authorised for that purpose.

  5. Queensland Distillery may, in the sole discretion of Queensland Distillery, not deliver your Goods we consider any delivery circumstances are unsuitable for any reason, including because any likely recipient of the ordered Goods appears to Queensland Distillery's delivery personnel to be under the influence of alcohol or drugs, under the age of 18 years or acting for or on behalf of a person who we consider may be unsuitable to accept delivery for any reason (including because they may be under 18 years).

  6. Queensland Distillery may not deliver your Goods if any of our requests for verification (such as proof of identity or age) are not met.

CLAIMS, RETURNS OR CANCELLATION OF ORDERS

  1. The Buyer has no right to cancel, or vary, any order for Goods after Queensland Distillery has accepted that order.

  2. If Queensland Distillery agrees to you cancelling your order after it has been placed, we may do so subject to you providing proof of purchase, the ordered products being in their original condition and packaging, and for you to agree to pay an amount we request on account of our reasonable costs of processing the return and cancellation.

  3. Queensland Distillery may, in its sole and absolute discretion, accept or reject any offer to purchase Goods made by the Buyer for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website, or an error in the order submitted by the Buyer. If Queensland Distillery rejects an offer to purchase Goods, any money paid by the Buyer for those Goods will be refunded to the Buyer.

LIMITATION OF LIABILITY

  1. Queensland Distillery acknowledges that the CC Act and similar State and Territory legislation confer certain rights and remedies on the Buyer in relation to the sale or supply by Queensland Distillery to the Buyer of Goods, pursuant to these Terms of Use, or otherwise, which cannot be excluded, restricted or modified by agreement (“Non-Excludable Rights”). Queensland Distillery does not exclude any Non-Excludable Rights but does exclude all other terms, conditions, guarantees and warranties implied by the written or unwritten law in relation to any sale or supply by Queensland Distillery to the Buyer of Goods.

  2. Subject to Law (including the Non-Excludable Rights), Queensland Distillery makes no representation and gives no warranty in relation to any sale or supply of Goods by Queensland Distillery to the Buyer.

  3. The Buyer acknowledges that the Buyer has not relied upon any representation or warranty made by or on behalf of Queensland Distillery in relation to any sale or supply of Goods pursuant to these Terms of Use, and will not rely upon any representation or warranty made by or on behalf of Queensland Distillery in relation to any future sale or supply of Goods by Queensland Distillery to the Buyer, which is not expressly agreed in writing by Queensland Distillery prior to the sale or supply of those Goods, subject in all respects to the written Law (including the Non-Excludable Rights).

  4. To the extent permitted by Law, in respect of each sale or supply of Goods by Queensland Distillery to the Buyer: (a) each CC Act Implied Term is expressly excluded; and (b) the liability of Queensland Distillery is limited to the lowest of the cost of replacing the Goods, supply of equivalent product, or having the Goods repaired.

ENTIRE AGREEMENT

These Terms of Use, together with your order for Goods, comprise the entire agreement between the Buyer and Queensland Distillery with respect to the supply of Goods.

PRIVACY ACT 1988 (CTH)

  1. Queensland Distillery is aware of its obligations under the Privacy Act including under the Australian Privacy Principles, and it takes these obligations very seriously and will at all times comply with its obligations under the Privacy Act.

  2. If the Buyer purchases Goods on the website, you consent to the collection and use of Personal Information (as defined in the Privacy Act) by Queensland Distillery in order to enable Queensland Distillery to carry on its business and supply the Goods.

 

 

 

RUM SCHOOL TERMS AND CONDITIONS

 

CANCELLATION, RESCHEDULING, SUBSTITUTE ATTENDEES

Captain Moretons Rum School is a hot ticket, often booked out months in advance. We understand that life can throw a curveball, but late changes can leave us high and dry. Our team preps your rum-tastic experience well before you set sail, from staff rosters to food and cocktails. These rules aren't just to keep our ship afloat; they're here to make sure you and your crew don't miss out on the rum-fueled adventure of a lifetime.

Substitute Attendees

Ahoy, matey! If you or your fellow buccaneers can't make it, fear not! You can send another swashbuckler in your place. Just give us a heads-up at least 2 hours before the class so we can update our Rum Generator software. Got a mate with different grub preferences? We'll try our best to accommodate, but no promises – we're not miracle workers, after all!

To swap names, just log in and update the details. Don't forget to save any changes to dietary needs!

Cancellation

No refunds for bookings or gift cards, me hearties. They're more elusive than buried treasure – not redeemable for cash or store credit. But if you need to cancel, here's the lay of the land:

  • Cancel up to 7 days before the class: You'll get a gift card credit to use whenever you like. Our gift cards are like the fountain of youth – they don't expire.

  • Cancel between 7 days and 72 hours before the class: You'll get a gift card worth 80% of the class value. The remaining 20% will be due when you rebook.

  • Cancel less than 72 hours before the class: You'll get a gift card worth 50% of the class value. The rest will be due when you rebook.

  • No-shows get no love, no refunds, no exchanges, no credits. Harsh, but that's the pirate code.

Rescheduling

Just follow the cancellation steps above, then use your shiny new gift card to book another voyage with us.

CAPTAIN MORETONS RUM SCHOOL GENERAL TERMS AND CONDITIONS

Bookings and full payment required in advance, like a true pirate's ransom.

Pre-paid gift cards count as payment too. Use your gift card code at checkout to book your spot. But remember, private events are off-limits for gift card payments.

All gift cards are like a tight ship – non-exchangeable, non-refundable, and non-transferable.

Captain Moretons Rum School is for grown-ups only – 18 and over, no exceptions. That means no wee ones, no toddlers, no kids, and no teens.

Each booking is for one person only. No doubling up, even if you're as close as rum and coke.

If we haven't hit our minimum crew of 4 for a class, we might have to cancel. We'll let you know at least 7 days before and give you a full-value gift card. But don't worry, we've never had to cancel a class yet.

If unforeseen circumstances like lockdowns or other rum-killers force us to cancel, we'll let you know ASAP and give you a full-value gift card.

PROOF OF VACCINATION

Checking for the green tick is so last year. Do people even do that anymore? By the time I update this again, it'll probably be ancient history.

ALLERGY POLICY

Captain Moretons Rum School is nestled in a bustling distillery, where our crew packs botanicals with care. But beware, mateys! The same machines also handle nuts, wheat, barley, dairy, sugar, and other raw ingredients. We know allergies are no joke, so we've got a "General Public Allergy Policy" to keep everyone safe and comfortable.

This policy applies to everyone – whether you're joining a public class or a private event. Check out our policy and fill in the indemnity form before booking if you need to. Need a copy or have special catering needs? Email cs@rumschool.co.

We reserve the right to refuse entry (without a refund or class transfer) if you've got a known allergy and haven't given us the heads-up or filled in the form. We'll try our best to accommodate your needs, but we need to be in the loop.

GENERAL TERMS AND CONDITIONS WHEN ATTENDING CAPTAIN MORETONS RUM SCHOOL

START TIME: Arrive 15 minutes early to avoid walking the plank! Late arrivals can throw the whole class off course.

Classes start on the dot. If you're late, you might miss the boat, and our instructors won't have time to catch you up. More than 15 minutes late? Sorry, you won't be able to join the class.

STUDENT HEALTH RESPONSIBILITY:

Don't come aboard if you've been under the weather with colds, flu, or other contagious ailments in the 48 hours before your class. We need to protect the whole crew. If you're unwell or have travel restrictions due to illness, we can reschedule your class according to our cancellation policy. Consider sending a substitute in your stead.

STUDENT ATTIRE:

This is a hands-on, all-hands-on-deck experience. You'll be on your feet, so wear comfy shoes.

CLASS INGREDIENTS & BOTANICALS:

We aim to serve only the finest produce. However, the botanicals available might vary slightly depending on what we can get our hands on. If you've got a particular botanical in mind, let us know in advance, and we'll do our best to stock it. But remember, no bringing your own ingredients or botanicals aboard.

CLASS RECORDING:

Be aware that we might have cameras in the school, and classes could be filmed or broadcast live. Parts of the class might be used to promote future classes on our online channels, including social media, our blog, and newsletter.

RIGHT TO REFUSE:

We reserve the right to refuse entry to a class if an instructor feels you're intoxicated or might cause harm to yourself or others. State Licensing Laws apply, and there are no exceptions.

RELEASE OF LIABILITY:

By joining a class or event at Captain Moretons Rum School, you release us from any liability for any damage or injury incurred. You'll be around hot and potentially dangerous equipment, so it's essential to be careful.

DAMAGE/LOSS OF PERSONAL PROPERTY:

We'll take care, but we're not responsible for any damage to or loss of your belongings left in the venue before, during, or after a class or event. If you leave something behind, you've got 14 days to pick it up, or we'll donate it to charity.

DAMAGE/LOSS OF CAPTAIN MORETONS RUM SCHOOL PROPERTY:

You might be held responsible for any damage to or loss of our property during your class or event. If there's any damage to our equipment or the venue, we'll charge the responsible person or hiring company.

CIRCUMSTANCES BEYOND THE CONTROL OF CAPTAIN MORETONS RUM SCHOOL:

If we can't provide for your class or event due to circumstances beyond our control, we're not responsible for any costs, damages, or expenses you might incur.

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